What to Do if You Need Additional Reports or Entity Allowance
Learn what to do if you reach your report, entity, or usage allowance limits within Audiense products, including how to request additional capacity or review available package options.
Overview
Follow this article to learn how to request additional reports, entity allowance, or usage capacity within Audiense products and solutions.
Some Audiense products include usage-based limits depending on your subscription type, purchased package, or contracted allowance. These limits may apply to:
- Reports
- Entities
- Audience analyses
- Tokens
- Exports
- Searches
- Platform-specific workflows
If you reach your available allowance, additional capacity may be available through your current subscription plan, package upgrades, or custom usage adjustments.
Understanding Usage Allowances
Depending on the Audiense product you are using, your account may include predefined usage limits.
These limits can vary based on:
- Subscription tier
- Product package
- Contracted usage
- Add-on purchases
- Platform workflows
Examples of usage-based allowances may include:
- Number of reports
- Number of entities analyzed
- Monthly token allocation
- Audience analysis limits
- Export allowances
- Search volume limits
Once your allowance has been reached, certain workflows or report generation actions may no longer be available until additional capacity is added.
What Happens When You Reach Your Limit
If you exceed your current allowance, you may experience:
- Inability to generate new reports
- Entity creation restrictions
- Disabled export workflows
- Token exhaustion notifications
- Platform usage warnings or prompts
The specific behavior depends on the Audiense product and subscription configuration associated with your account.
How to Request Additional Reports or Usage Capacity
If you require additional reports, entities, or usage allowance, contact your Audiense Account Manager to review available options.
Your Account Manager can help with:
- Reviewing your current usage limits
- Explaining available package options
- Adding additional report capacity
- Expanding entity allowances
- Recommending subscription adjustments
- Evaluating custom usage requirements
If additional usage is required temporarily or for a specific project, the Audiense team may also review your use case to determine possible solutions.
Contacting Audiense Support
If you do not currently have an assigned Account Manager, contact the Audiense support team for assistance.
The support team can help:
- Review your current allowance status
- Route your request internally
- Connect you with the appropriate team
- Provide information about available package options
Support contact information:
- Email: help@audiense.com